Account and data deletion

1. Delete your account on the web

1. Sign in to app.mantenix.com with your account’s email.
2. Go to Mi perfil › Eliminar cuenta (My profile › Delete account).
3. Confirm with your password.

In the mobile app, the “Eliminar cuenta” (Delete account) link opens this same screen of the web platform.

2. Ask by email or through your company

If you cannot sign in, write to support@mantenix.com from the account’s email asking us to delete your account, or ask an administrator at your company. If your company manages your account, we will coordinate the request with it.

3. What is deleted

• Your access: once the account is deleted you lose access to the web platform and the mobile app immediately.
• Your personal data: your name and email are replaced right away with anonymous data, and your sessions, access tokens, two-factor authentication and passkeys are deleted.

4. What is kept and for how long

The work records you made (work orders, checklists, readings, signatures and permits) form your company’s audit history and are kept without your name or email: they show as "Deleted user". The name written on a signature stays as part of that audit record.

It is kept for as long as the customer company keeps its account active. When a company ends the service, its data is deleted as agreed in its contract.

5. Response times

If you delete your account from My profile, the anonymization is immediate. Requests by email are completed within 30 days at most.

6. More information

Read the privacy policy to learn what data we process and your other rights.